Concierge/Night Auditor

Mackinac Island, Michigan
Guest Services
11-02-2020
Mackinac Island, MI
Depends on Experience  Hourly
Full Time

THIS IS A FULL-TIME, SEASONAL POSITION FOR THE SUMMER 2021 SEASON (APRIL THROUGH THE END OF OCTOBER)

Mission Point Resort, Mackinac Islands’ only full service, casual resort is currently seeking candidates to fill the position of Concierge/Night Audit. This full time/seasonal position is located on Mackinac Island and offers competitive pay, housing, other perks. The ideal applicant will have at least one year of guest/customer service experience, possess an upbeat leadership style, and have experience working in a multi-cultural environment.

POSITION SUMMARY

The primary role of the Concierge/Night Audit is to work with the front office team to provide Mission Point Resort guests with an exceptional service experience. In the Night Audit role, the primary focus will be to complete a variety of tasks which include check in and check out, completing the daily system roll-over and reports, and working with guests. In the concierge role, the primary focus will be to perform guest service tasks such as booking dining reservations, transportation and having a general knowledge of the island and its offerings. This position reports to the Guest Services Manager and Accounting Manager.

REQUIRED SKILLS AND EXPERIENCE:

  • Associates or bachelor’s degree in Hospitality Business or Business Administration preferred.
  • High School diploma or equivalent required
  • Good communication skills, both verbal and written.
  • Basic computer knowledge including but not limited to Microsoft Office Suite and the hotel's property management system.
  • Ability to problem solve and make decisions guided by policy and procedures.
  • Be professional, responsible and mature in conduct and behavior.
  • Be self-motivated and use time wisely.
  • Be able to speak, read, write and understand English.
  • Extensive knowledgeable about the Island, hotel and its services and facilities.

If you are looking for a culture where you make a difference and truly are part of a successful team, then Mission Point Resort is the place for you. We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and our staff! We offer competitive wages, housing and other perks.