Reservations Agent

Traverse City, Michigan
Guest Services
06-03-2020
Traverse City, MI
12.50  Hourly
12.50  Hourly
Full Time
Days and Hours Vary

Although our season is starting a bit later than we planned, we still expect an exceptional 2020.  However, we have not been idle while we await our opening, we have used this time to enhance and strengthen our ability to make Mission Point Resort a safe and healthy environment for our employees, guests, and other visitors.  Things may look a bit different this year as we have implemented a number of new practices as a result of COVID 19 but we are still the same exceptional place to work or visit.  We look forward to having you join us for the 2020 season.

THIS IS FULL-TIME SEASONAL POSITION FOR THE 10 MONTH POSITION (FEB TO NOVEMBER) LOCATED AT OUR RESERVATIONS OFFICE IN TRAVERSE CITY, MI.

Mission Point Resort is currently seeking candidates to fill the position of Reservations Agent - this position is located in our Traverse City, MI office. Mission Point Resort is the only full service, casual resort on the island and is an extremely popular vacation destination. This position is full time seasonal position, offering competitive pay and other perks. The ideal applicant will have at least 1 year of customer service experience (hotel/resort guest service experience is a plus).

SUMMARY OF POSITION: Assist guests with coordinating their guestroom accommodations to fit their needs while promoting Mission Point Resort's amenities and lodging packages.

ESSENTIAL DAILY JOB FUNCTIONS:

  • Make reservations for guests to their specifications given the resort’s availability.
  • Promote Mission Point Resort's amenities and lodging packages
  • Answer incoming calls in a professional manner to potential and previous guests.
  • Assist with Expedia reservations deposits and enter them into the system.
  • Assist with Hotel reservations deposits and ensuring that they are in the system.
  • Keep a daily tic sheet and phone log of all incoming phone calls.
  • Return voicemails and respond to emails in a professional and prompt manner.
  • Complete amenity request forms.
  • Input tax exempt information.
  • File any paperwork that pertains to the reservations department.
  • Perform any additional duties assigned.

ADDITIONAL QUALITIES:

  • High School Education or equivalent and at least 1 year of customer services experience (hotel/resort guest service experience is a plus).
  • Must be available to work both in the morning and evening to cover the various work shifts.
  • Ability to maintain a positive, professional attitude at all times.
  • Must have strong written and verbal communication skills.

If you are looking for a culture where you make a difference and truly are part of a successful team, then Mission Point Resort is the place for you. We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and our staff! We offer competitive wages, housing and other perks.

If you are looking for employment after your 2020 season with Mission Point Resort ends – we have agreements with a variety of Winter Season resorts and clubs which allows our summer staff to work winters at various locations throughout the US (Colorado, Florida, Vermont, Utah, Arizona and more).