Guest Services Agent

Mackinac Island, Michigan
Guest Services
03-23-2020
Mackinac Island, MI
12.00  Hourly
12.00  Hourly
Full Time
Days and Hours Vary

Although our season is starting a bit later than we planned, we still expect an exceptional 2020.  However, we have not been idle while we await our opening, we have used this time to enhance and strengthen our ability to make Mission Point Resort a safe and healthy environment for our employees, guests, and other visitors.  Things may look a bit different this year as we have implemented a number of new practices as a result of COVID 19 but we are still the same exceptional place to work or visit.  We look forward to having you join us for the 2020 season.

THIS IS A FULL-TIME, SEASONAL POSITION FOR THE SUMMER 2020 SEASON (THROUGH THE END OF OCTOBER)

Mission Point Resort, Mackinac Islands’ only full service, casual resort is currently seeking candidates to fill the position of Guest Services Agent. This full time/seasonal position is located on Mackinac Island and offers competitive pay, housing, other perks. The ideal applicant will have at least one year of guest/customer service experience, possess an upbeat leadership style, and have experience working in a multi-cultural environment.

POSITION SUMMARY

The primary role of the guest services agent is to work with the front office team to provide Mission Point Resort guests with an exceptional service experience. The agent’s primary role will be to complete a variety tasks which include check in and check out, completing daily checklists, and working with guests to ensure their satisfaction.

REQUIRED SKILLS AND EXPERIENCE:

  • High School or equivalent education required with a minimum of one year of guest/customer service experience preferred.
  • Be an enthusiastic, helpful and positive member of the team
  • Strong customer service skills.
  • Strong oral and written communication skills.
  • Ability to problem solve and make decisions guided by policy and procedures.
  • Proficient in basic computer skills including Microsoft Office

If you are looking for a culture where you make a difference and truly are part of a successful team, then Mission Point Resort is the place for you. We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and our staff! We offer competitive wages, housing and other perks.

If you are looking for employment after your 2020 season with Mission Point Resort ends – we have agreements with a variety of Winter Season resorts and clubs which allows our summer staff to work winters at various locations throughout the US (Colorado, Florida, Vermont, Utah, Arizona and more).